IT Support for Architecture & Engineering Firms in Arnold
by Jon Lober | NOC Technology
How can IT support help your AEC firm meet project deadlines?
Architecture, engineering, and construction firms in Arnold need technology that works as hard as they do. From CAD workstations to project collaboration tools, your IT infrastructure directly impacts your ability to deliver projects on time. We provide specialized support that keeps your systems running smoothly, so you can focus on building excellence.
Frequently Asked Questions
What response times can we expect for critical CAD system failures?
Critical and emergency issues receive a 15-minute response time with best-effort resolution. High-priority tickets get 1-hour response and 8-hour resolution targets.
How does your 24/7 monitoring help prevent project delays?
Our monitoring identifies issues before they impact operations, with 50% of tickets automatically resolved. Each resolution is reviewed by a human to find root causes and prevent future problems.
Can you handle large design files and BIM collaboration tools?
Yes, we implement secure, fast file sharing systems specifically designed to handle massive design files and support cloud-based collaboration tools for seamless team coordination.
What if your service doesn't meet our needs?
Try us risk-free for 90 days. If you're not happy, we'll refund your previous month's service costs, facilitate your move to another MSP, and hand over all documentation.
Do you understand specialized AEC software requirements?
Our team maintains CAD workstations, manages software licensing and updates, and provides help desk support that understands AEC workflows and the pressure of project deadlines.
AEC Technology Challenges We Solve
- CAD/BIM Software Crashes: We optimize workstations and manage software updates to prevent costly rendering interruptions
- Large File Management: Implement secure, fast file sharing systems that handle massive design files without delays
- Project Collaboration Breakdowns: Set up reliable remote access and cloud solutions for seamless team coordination
- Client Data Security: Protect sensitive project files and client information with enterprise-grade cybersecurity
- Deadline Pressure: With 15-minute emergency response times, we minimize downtime when every hour counts
Comprehensive IT Services for AEC Firms
Comprehensive IT Services for AEC Firms
Our managed IT services cover every aspect of your technology needs. We maintain your CAD workstations, manage software licensing and updates, implement secure project file storage and backup systems, and provide help desk support that understands AEC workflows. Our 24/7 monitoring identifies issues before they impact operations—50% of tickets are automatically resolved and each one is reviewed by a human to find the root cause. You'll have full visibility through our management portals, seeing exactly what we see. No more waiting 7 days for simple changes; automated systems handle maintenance while your team focuses on design excellence.
Results That Build Confidence
With 96.8% client satisfaction, we've proven our ability to support professional service firms throughout Missouri. Our SLAs guarantee critical issues get 15-minute response times with best-effort resolution, while high-priority tickets receive 1-hour response and 8-hour resolution targets. For architecture and engineering firms in the Arnold area, this means your team stays productive even when technology challenges arise. We understand that missed deadlines can damage client relationships and impact your reputation.
Try Us Risk-Free for 90 Days
Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled. This guarantee demonstrates our confidence in delivering the specialized IT support your AEC firm needs to thrive.
Ready to Streamline Your IT?
Stop letting technology issues interrupt your project workflows. Call
