The NOCout Report 003: I've Been Hacked!

by Jon Lober | NOC Technology

So you think you've been hacked. Now what?

The most difficult aspect of working in IT is not the conspiracy theorists, asking customers if they have rebooted yet, or resetting passwords—it’s witnessing our fellow managed service providers (MSPs) deliver subpar IT solutions. 


Good IT service is about far more than installing antivirus software and transitioning a client to Gmail or Office 365. Unlike law, accounting, or other critical services, the information technology field is virtually unregulated. Anyone who wants to become a “Microsoft Partner” simply pays an annual fee and they’re good to go. This lack of industry guidelines leaves a shiny veneer on poorly constructed services. 


Nowhere is this difference more obvious than in cyberattack response. Too many providers simply reconfigure some settings , replace a few servers and do nothing else to address the real issue that allowed the attack in the first place. 


So, how should you respond to the discovery of ransomware, virus, or a phishing attack? 


We recommend these four steps to recover from a cyberattack. 


1) Immediate reaction: Time is of the essence during an active infiltration! Power down, unplug, and disconnect all of your hardware—from your computers to your servers. The goal here is to contain the breach to the affected hardware and prevent further damage. 

 

2) Fix the issue: Identify the source of the attack and isolate it from the network. Reset passwords and restore your system from backups. 

 

3) Never Again: This is the step so often overlooked by subpar MSPs. Analyze your response and implement the policies, training, software, and hardware necessary to prevent such an occurrence from happening again in the future. 

 

4) Report the Breach: You have a responsibility to report your breach to authorities like the FBI and (depending on your state) possibly even a legal obligation to report to state regulators. If your breach compromised customer or supplier data, you need to let them know as well so that they can take appropriate measures. 


Get in touch with us if you need help responding to a cyberattack—or far better—preventing one from happening in the first place! 

Brace your business against these top five cyber threats to SMBs
By Jon Lober April 29, 2025
Are you taking unnecessary risks with your data?
Missouri Sheltered Workshops can empower human potential through AI
By Jon Lober April 24, 2025
Embracing the potential of both AI and humans
Tech upgrades that will boost employee safety in sheltered workshops
By Jon Lober April 15, 2025
At NOC Technology, we've worked with Missouri sheltered workshops for over seven years, and I've witnessed firsthand how the right technological implementations can transform sheltered workshop environments. Today, I'd like to share some insights on leveraging modern technology to create safer workspaces while maintaining the dignity and privacy of all participants. The Unique Safety Challenges of Sheltered Workshops Sheltered workshops provide valuable employment opportunities for individuals with disabilities, but they also present unique safety considerations. Workers may have varying levels of physical mobility, cognitive processing, and sensory perception—all of which can impact how they respond to traditional safety measures. Additionally, the production environments often involve machinery, tools, and materials that require careful monitoring and management. The Role of Smart Technology in Safety Advancements in smart technology provide real-time safety monitoring, immediate alerts for potential hazards, and improved emergency response times. Let’s explore some key technologies and their benefits in sheltered workshop environments. Personalized Alert Systems Traditional emergency alarms can be overwhelming for individuals with sensory sensitivities. Smart alert systems can deliver personalized notifications through: Vibrating wristbands that alert workers without auditory overload Visual notification systems with customizable colors and patterns Tablet-based communication for workers who benefit from visual cues Location-specific alerts that only notify those in affected areas We recently implemented a multi-modal alert system at a workshop in central Missouri that reduced anxiety-related incidents during emergency drills by 65% . Environmental Monitoring Maintaining optimal environmental conditions is crucial for both safety and productivity: Temperature and humidity sensors that automatically adjust HVAC systems Air quality monitors that detect potentially harmful particulates Noise level monitoring to prevent sensory overload Automated ventilation systems that activate when chemical levels exceed thresholds These systems not only protect workers but also provide documented compliance with OSHA regulations. Enhanced Supervision through Smart Cameras Security cameras have evolved beyond simple surveillance. Modern systems can: Detect unusual patterns that might indicate a worker in distress Monitor restricted areas without constant staff presence Identify when machinery is being used incorrectly Alert supervisors to potential safety hazards Important note: All camera systems should be implemented with strict privacy protocols and transparent policies. Workers and guardians should be fully informed about what is being monitored and why. In many cases, audio cannot be recorded, and the camera system must be configured to meet this requirement. Wearable Safety Technology Wearable devices offer personalized safety monitoring without stigmatization: Fall detection pendants that automatically alert staff Location tracking that helps locate workers in emergency situations Biometric monitoring for workers with health conditions Proximity sensors that prevent accidental entry into hazardous areas These wearables can be designed to look like standard ID badges or watches, preserving dignity while enhancing safety. Implementation Best Practices Successfully integrating smart technology into sheltered workshops requires careful planning: Involve all stakeholders: Workers, guardians, and staff should participate in selecting and implementing new technologies. Prioritize simplicity: Choose solutions that require minimal training and maintenance. Phase in gradually: Introduce new technologies in stages to allow everyone time to adapt. Balance automation with human oversight: Technology should supplement, not replace, trained staff. Respect privacy: Collect only essential data and maintain strong security protocols.
More Articles