Choosing the best IT support company in St. Louis

As your business grows, your IT support needs grow with it. You can quickly outgrow the capabilities of a small IT staff. If your IT team is overburdened by supporting staff technical issues, how can you expect them to manage and monitor your network proactively?

Or maybe you have outsourced IT support but are disappointed in their service. Perhaps they don’t answer your phone calls, or you’re still experiencing everyday IT problems. You may be feeling frustrated with your IT support and have lost confidence in them. In any case, it’s time to start looking for IT support services in St. Louis you can trust.

Here are some key qualities to look for when searching for and interviewing IT support companies in St. Louis.

Many IT support companies can provide highly technical services, but that doesn’t matter if you can’t get ahold of them. A fast response time is arguably the most essential quality in IT support because if your IT isn’t working, your business isn’t working. Consider the losses you will incur with even just a few hours of downtime. You may experience lost productivity, opportunity costs, recovery and repair costs, direct labor costs, and costs to your professionalism and reputation.

When interviewing IT support companies in St. Louis, be sure you press them on what type of response they provide. Some IT support companies will say they provide an immediate response, but they don’t mention that the response is an automated email. Don’t let them try to fool you. An “automated response” is not a response. When you need IT support, an automated response is simply not good enough. Make sure you select an IT support company that will answer your call immediately. Do not accept voicemails or emails from your IT support provider.

Your IT support company must provide a broad suite of services. This gives you a more robust service package to support and protect your business, and it means that the provider will likely have staff with a broad knowledge of IT problems and solutions. You won’t want an IT company that does one or just a few things well because when you inevitably have a problem outside of their scope, you will have to pay another company to fix it.

Every industry is integrating new and advanced technology specific to their operational needs. When your IT support provider has experience in your industry, they will understand your needs, devices, and applications. For example, if you are a manufacturer, you might need IT support for SolidWorks, Autodesk, or Trutops Boost. Finding an IT support provider familiar with that software will streamline many of your service and support needs.

No matter the size of your business, a successful cyberattack is a debilitating experience for a business. 70% of small businesses that experience a significant data loss go out of business within a year. When interviewing IT support companies, listen to their focal points. If it’s all about supporting you after there’s a problem and not about what they do proactively so you don’t have a big problem, you should look elsewhere. You want an IT support provider focused on your data security that regularly advises you on security best practices.

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