I can’t imagine running

the business without NOC

Technology’s support.

—Sarah Heidmann

Business Director

Challenge

As Washington Care Clinic expanded, they faced technology challenges that were hindering their growth and efficiency. The clinic was wrestling with slow, outdated systems that were impacting both daily operations and patient care. Additionally, they faced a pressing need to ensure HIPAA

compliance across all systems.

Solution

Washington Care Clinic partnered with NOC Technology to address these challenges through a comprehensive approach:

• Complete IT infrastructure overhaul: including implementing new hardware and setting up dedicated virtual machines with ChiroTouch software to ensure optimal performance
• Remote access solution for doctors, enhancing flexibility and accessibility
• New VoIP phone system was deployed to improve communication.

Recognizing the critical importance of data security, NOC Technology leveraged its expertise in healthcare IT regulations to configure all systems to be HIPAA compliant. This was further complemented by tailored, responsive IT support to address any issues promptly. Finally, NOC Technology implemented scalable solutions capable of supporting the clinic’s growth and expansion plans, ensuring that the IT infrastructure could evolve alongside the business.

Outcome

The partnership between Washington Care Clinic and NOC Technology transformed the clinic’s operations, paving the way for continued growth. The new IT infrastructure dramatically increased the clinic’s operational efficiency, allowing staff to focus less time on technology and more time on patient care. Washington Care Clinic achieved and maintains full HIPAA compliance, ensuring the security of sensitive patient information.

The robust IT foundation has enabled the clinic to grow. Five years later, they are now planning to expand into new locations, a testament to the scalability of the implemented solutions. The owners also gained the confidence to invest in another successful venture, opening Ms. Rosie’s Little Achievers in 2022.