NOC Technology vs. ThrottleNet
Which St. Louis MSP fits your business?
This comparison is built on facts.
Sometimes ThrottleNet is genuinely the better choice for your business. Read on for a clear, side by side look at what each firm measures, publishes, and guarantees.
| WHAT TO COMPARE | NOC TECHNOLOGY | THROTTLENET |
|---|---|---|
| What gets measured | Fewer support calls over time | Response speed, "under 90 seconds" |
| How problems get closed | Root cause analysis and after actionreports | 93% same day resolution rate |
| Resolution commitment | Published SLAs, and we beat them | Not published |
| Pricing | Published pricing, starting at $125 per user | Not published, month to month billing |
| Guarantee | 90 day risk-free trial | None advertised |
| Client satisfaction | 97.5% client satisfaction | 98.4% happiness score, self measured |
| Ownership | Independently owned, Washington, Missouri headquarters | Independently owned, St. Louis headquarters |
| Compliance credential | CEO is a CMMC Registered Practitioner | None advertised |
| Contract terms | 12 month agreement, renewal option available | Month-to-month, no long term contract |
NOC TECHNOLOGY EXCLUSIVE
How Silent Success works
A fast answer helps when something is already broken. Silent Success is our name for the behind-the-scenes work that keeps systems live, resulting in you calling less often.
Prevention.
We watch for the conditions that cause outages and correct them before they reach your team.
Root cause analysis.
When something does break, we find and fix the cause, so the same problem stops coming back.
After action reports.
After a significant incident you get a written account: what happened, what we changed, and what it prevents.
The result shows up in your ticket count.
Support calls go down over time, which means less downtime and issues that stay solved. Behind the scenes, roughly half of all tickets are resolved by automation with human quality review, which is how prevention scales without adding delay.
What ThrottleNet does well
ThrottleNet has served the St. Louis area since 1999, and the track record shows. The company has grown into a well known name in St. Louis managed IT services, with more than 700 St. Louis area clients and multiple years of recognition on the MSP 501 list, a respected national ranking of top managed service providers.
Response speed is where ThrottleNet puts its energy, and it shows in what the company publishes: an average response time under 90 seconds and a 93% same day resolution rate. The team backs that up with a dedicated vCIO strategist assigned to each client, a service model ThrottleNet says it was among the first Midwest MSPs to offer. For a business that wants a fast first response and a named strategist checking in regularly, that combination has real value.
ThrottleNet also earns credit for straightforward terms. The company offers month to month agreements with no long term contract, along with a heading on its own site promising transparent, no contract pricing. Their client base backs it up: over 750 five star Google reviews, gathered through the Birdeye platform, and a 98.4% Total Happiness Score from their own Customer Thermometer post ticket survey tool. ThrottleNet, headquartered in St. Louis with an additional office in Kansas City, has built a real following across the region.
Where our models differ
What each St. Louis MSP measures and publishes
Every company chooses what to put on its homepage, and that choice says something about priorities. ThrottleNet leads with reaction speed: an under 90 second average response time and a 93% same day resolution rate.
NOC Technology leads with a different measurement. We publish our resolution SLAs, which measure the whole arc of the problem, and we consistently beat them.
Fixing the cause, not the symptom
When a problem repeats, we treat the repetition as the real issue. Root cause analysis finds what is actually driving it, and an after action report tells you what we changed.
ThrottleNet's model runs on people answering fast, which is a legitimate approach in its own right. NOC's model runs on removing the interruption in the first place.
How we measure success
It's worth knowing how each number gets measured. ThrottleNet's 98.4% Total Happiness Score comes from Customer Thermometer, a post ticket survey tool ThrottleNet runs on its own tickets. Their Google reviews are cultivated through the Birdeye platform. Both are legitimate, widely used tools, and the scores reflect real client responses.
NOC reports client satisfaction just as plainly: 97.5% client satisfaction. Every MSP's numbers, ours included, come from somewhere, and knowing the source helps you weigh what a metric actually tells you.
When to choose ThrottleNet
Your priority is the fastest possible first response.
If an under 90 second response time and a dedicated strategist relationship are what matters most to your team, ThrottleNet has built its whole model around that.
You want a month to month agreement with no fixed term.
ThrottleNet's contract free structure is a genuine advantage for a business that wants maximum flexibility to change providers at any time.
You're based in or near Kansas City.
ThrottleNet's Kansas City office may put a local presence closer to your team than ours in Washington, Missouri.
When to choose NOC Technology
You want problems fixed for good.
The real measure of good IT is whether the problem stays fixed. Prevention, root cause analysis, and after action reports are built to bring your support calls down, which is what Silent Success means in practice.
You operate in a regulated or compliance sensitive industry.
NOC works with medical and dental practices, law firms, CPA firms, wealth management firms, and manufacturers, and our CEO, Jon Lober, is a CMMC Registered Practitioner.
You want your support handled locally.
Every NOC technician is Missouri-based, with zero offshore call centers.
Our guarantee
Try us risk-free for 90 days. Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled.
See the Work
NOC Technology maintains 97.5% client satisfaction, but numbers on a page only go so far.
To see resolution SLAs and Silent Success play out for a real client, read our case study on future-focused IT strategy. It walks through how a St. Louis-area business moved from reactive fixes to a proactive plan, and what changed for their team once the interruptions stopped.
FAQs
How do NOC Technology's and ThrottleNet's published proof points differ?
ThrottleNet publishes reaction speed: an under 90 second average response time and a 93% same day resolution rate, drawn from its own reporting. NOC Technology publishes resolution SLAs and works to beat them, which is a measurement of how completely a problem gets solved, from the first report to a confirmed fi x. Both are legitimate ways to measure IT support.
ThrottleNet's numbers describe the front end of a ticket. NOC's numbers describe the whole outcome, from the first report to a confirmed, lasting fix.
Client satisfaction tells a similar story: ThrottleNet reports a 98.4% Total Happiness Score through its own survey tool, and NOC reports 97.5% client satisfaction.
How does pricing compare between NOC and ThrottleNet?
ThrottleNet advertises transparent, no-contract pricing as a heading on its site, though it does not publish dollar figures.
NOC Technology publishes pricing, starting at $125 per user, per month, so you can see a real starting point before you ever pick up the phone. Your actual monthly cost with either company depends on your user count, the services you need, and your current environment.
The clearest way to compare is to request a quote from each and set them side by side against what's included.
What does switching from ThrottleNet, or any MSP, to NOC involve?
Switching providers is a documented process, not a leap of faith. NOC's team handles the technical transition, including credential and access changes, documentation review, and a planned cutover that avoids downtime.
Our switch to NOC page walks through what to expect at each stage. NOC's standard terms are a 12 month agreement, with the right to renew for an additional 24 months. Terms are discussed at proposal. We recommend timing a switch around your current provider's contract or renewal date whenever possible.
What does a same day resolution figure actually tell me, and what does it leave out?
A same day resolution rate tells you how often a ticket gets closed within the same business day it was opened. That's a useful measure of speed. It does not tell you whether the underlying cause was fixed for good, whether the issue is likely to recur, or how much of that resolution involved a repeat visit the following week. NOC Technology's resolution SLAs are built to answer that deeper question: whether the problem actually stayed solved.
Which company is a better fit for my business?
It depends on what you value most. ThrottleNet is a strong fit for a business that wants the fastest possible first response, a dedicated vCIO strategist, and a month-to-month agreement with no fixed term. NOC Technology is a strong fit for a business that wants published resolution SLAs, automation with human quality review, and a compliance-minded partner with a CMMC Registered Practitioner at the helm.
If you're researching a ThrottleNet alternative, NOC Technology is worth a close look. Our full comparison page
can help you weigh us against other local providers.
What guarantee do both companies offer?
NOC Technology offers a documented guarantee: try us risk-free for 90 days. Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled.
ThrottleNet does not appear to publish a guarantee of this kind on its site. ThrottleNet does offer month to month agreements with no long term contract, which functions as its own kind of flexibility and lowers the risk of committing to a provider long term.
