NOC Technology vs. GadellNet
Which St. Louis MSP Fits Your Business?
Both firms support St. Louis businesses every day, but the ownership structure and measurement philosophy behind each one are different. This page lays out the facts side by side, including who owns each company, what each one publishes, and how they price and guarantee their work, so you can choose the fit that matches what you value most.
| WHAT TO COMPARE | NOC TECHNOLOGY | GADELLNET |
|---|---|---|
| What gets measured | Fewer support calls over time | Average wait time about 17 seconds |
| How problems get closed | Root cause analysis and after actionreports | Median time to resolution under an hour |
| Resolution commitment | Published SLAs, and we beat them | Not published |
| Pricing | Published pricing, starting at $125 per user | Not published |
| Guarantee | Try us risk-free for 90 days | Not published |
| Client satisfaction | 97.5% client satisfaction | Not published, strong Google reviews |
| Ownership | Independently owned, Missouri-based | Owned by Evergreen Services Group since 2022 |
| Compliance credential | CEO is a CMMC Registered Practitioner | Certified B Corporation, recertified 2023 |
| Contract terms | 12 month agreement, renewal available, terms at proposal | Not published |
NOC TECHNOLOGY EXCLUSIVE
How Silent Success works
Both firms will get your ticket handled. Silent Success is our name for the work behind the scenes that reduces how many tickets you end up filing over time.
Prevention.
We watch for the conditions that cause outages and correct them before they reach your team.
Root cause analysis.
When something does break, we find and fix the cause, so the same problem stops coming back.
After-action reports.
After a significant incident you get a written account: what happened, what we changed, and what it prevents.
The result shows up in your ticket count.
Support calls go down over time, which means less downtime and issues that stay solved. Behind the scenes, roughly half of all tickets are resolved by automation with human quality review, which is how prevention scales without adding delay.
What GadellNet does well
GadellNet has earned its place as one of the most recognized names in St. Louis IT services. Founded in 2003 by Joe Gadell, the company has grown to roughly 200 employees across offices in St. Louis, Indianapolis, and Denver, giving it real scale and bench depth for organizations that need a large team behind their account.
GadellNet's Certified B Corporation status, recertified in 2023, reflects a genuine and admirable commitment to social and environmental accountability that goes beyond a marketing label. That commitment shows up in their client base too: roughly a third of their clients are nonprofits, schools, or fellow B Corps, which speaks to a firm that has built real relationships in the mission driven community.
Their Google reviews are strong, sitting at about 4.9 stars, and that kind of consistent public feedback over many years reflects a support team that shows up for its clients. Any business evaluating GadellNet should weigh these strengths seriously. They are real, and they matter.
Their scale also means dedicated specialists in areas a smaller firm might have to outsource, along with the redundancy that comes from having offices in three metro areas. For a growing organization that wants a large bench of talent behind its account, that is a meaningful consideration worth putting on the list.
Where our models differ
Ownership
NOC Technology is independently owned, with every technician based right here in Missouri and no offshore call centers. Our headquarters sits in Washington, Missouri, and the people who answer your calls and manage your network live in the communities we serve. Decisions about your account are made locally, by people who answer to you.
GadellNet was acquired on April 4, 2022, by Evergreen Services Group, a San Francisco-based MSP holding company backed by the private equity firm Alpine Investors. Evergreen has acquired dozens of managed service providers across the country and holds them as part of a larger portfolio. This is a matter of public record, confirmed through PitchBook, Mergr, and Evergreen's own website. GadellNet is no longer independently or locally owned.
Neither structure is inherently better for every business. An independent, locally owned firm answers only to its clients and its own team. A firm inside a larger, investor backed group gains access to shared resources and capital across a national network. The right fit depends on whether you want your account decisions made by a local owner or by a firm operating within a larger, investor backed structure. That is a decision only you can make, and we think you deserve the facts to make it.
Evergreen has built a large, well funded network of managed service providers across the country, and that scale can bring real advantages to the firms it acquires. Our point is that the decision maker for your account now sits inside a national holding structure rather than in a local owner's office, and that fact deserves a place in your evaluation.
Published proof
NOC Technology publishes our pricing, our resolution SLAs, and our satisfaction results because we believe a prospective client should be able to see the terms before signing anything.
GadellNet does not publish pricing, a service level agreement, or a satisfaction statistic on its site. Their public proof point is a speed metric rather than a resolution commitment or a stated price. Both approaches are legitimate ways to run a business. We simply believe that when a prospective client is comparing providers, having the actual numbers in front of them, rather than having to ask, makes that decision easier.
Concentrated St. Louis focus versus multiple metro offices
GadellNet operates across three metro areas: St. Louis, Indianapolis, and Denver. That footprint gives them scale and resources spread across multiple markets.
NOC Technology's focus stays with greater St. Louis. Every technician, every account manager, and every escalation path runs through the same Missouri based team, working with the local businesses we know well. For a St. Louis business that wants a provider whose full attention and resources stay concentrated in this region, that focus is the difference.
When to choose GadellNet
If your organization is a nonprofit, school, or another B Corp and values working with a certified B Corp partner, GadellNet's mission alignment and track record with similar organizations make them a strong choice.
If your business operates across St. Louis, Indianapolis, and Denver, GadellNet's multi city office footprint may match your geographic needs better than a single region provider.
If your organization has grown large enough that you want a support partner with roughly 200 employees and the resource depth that scale provides, GadellNet's size is a genuine advantage.
When to choose NOC Technology
You want your account managed by an independently owned local company, with decisions made by a local owner.
You want a provider with nothing to hide. We'll show you SLAs, pricing, and more, long before you ever sign anything.
You want your support calls to fall over time, through prevention, root cause analysis on recurring issues, and an after action report when something significant happens.
You are a medical and dental, legal, CPA, wealth management, or manufacturing organization and need specialized security.
Our guarantee
Try us risk-free for 90 days. Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled.
See the work
NOC Technology maintains 97.5% client satisfaction, but numbers on a page only go so far.
Numbers and comparisons only tell part of the story. To see what a long term partnership with NOC Technology actually looks like in practice, read our case study on future-focused IT strategy. It walks through how one client moved from reactive fixes to a planned, forward looking technology roadmap, the same approach we bring to every account we manage.
FAQs
Who owns GadellNet now?
GadellNet was acquired on April 4, 2022, by Evergreen Services Group, a San Francisco-based MSP holding company backed by the private equity firm Alpine Investors. Evergreen has acquired dozens of managed service providers nationally. GadellNet is no longer independently or locally owned, and this is confirmed through public records including PitchBook, Mergr, and Evergreen's own website.
Does NOC Technology serve nonprofits?
NOC Technology's core focus sits with medical and dental, law, CPA, wealth management, and manufacturing clients across greater St. Louis. If your organization is a nonprofit specifically seeking a certified B Corp partner with a strong track record in that space, GadellNet's mission alignment may be the better fit for that particular need.
How does strategic planning compare between the two firms?
Both firms offer technology planning as part of their services. NOC Technology's approach centers on Silent Success, a philosophy where prevention and stability reduce the need for reactive support, backed by published resolution SLAs
and an ongoing roadmap built with each client rather than a one time project.
How does pricing compare?
NOC Technology offers published pricing, starting at $125 per user, per month.
GadellNet does not publish pricing on its site, so a direct quote requires contacting them for a proposal specifi c to your organization.
What does switching to NOC Technology involve?
Our team handles the transition, including documentation review, account and access transfers, and a planned cutover timeline built around your business schedule. Visit our transition guide for the full process, or talk with Jon to start the conversation.
What does the NOC Technology guarantee actually cover?
Try us risk-free for 90 days. Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled. Contract terms: a 12 month agreement, with the right to renew for an additional 24 months. Terms are discussed at proposal.
