NOC Technology vs. ATB Technologies
Which St. Louis MSP Fits Your Business?
St. Louis business owners comparing local IT providers will find two very different philosophies here. NOC Technology publishes
our resolution SLAs (and we consistently beat them!)
giving you a written standard you can hold us to.
NOC Technology is headquartered in Washington, Missouri, and has served greater St. Louis since 2009. ATB Technologies is headquartered in Chesterfield, Missouri. Both companies are proud of the region we serve. Where we differ is in how we put our service commitments in writing. That difference is worth a close look before you sign anything.
| WHAT TO COMPARE | NOC TECHNOLOGY | ATB TECHNOLOGIES |
|---|---|---|
| What gets measured | Fewer support calls over time | Says "forget about SLAs," raising the bar |
| How problems get closed | Root cause analysis and after-action reports | Not published |
| Resolution commitment | Published SLAs, and we beat them | No SLA in their published agreement |
| Pricing | Published pricing, starting at$125/user, monthly | Flat monthly rate, starting at $2,500 |
| Guarantee | 90 day risk free trial, full documentation handoff | MSA caps liability at 18 months' fees |
| Client satisfaction | 97.5% client satisfaction | 98.8% happiness across 10,000+ surveys since 2021 |
| Ownership | Independently-owned, Missouri based technicians | Founder-owned since 2002, 37 employees |
| Compliance credential | CEO Jon Lober is a CMMC Registered Practitioner | No CMMC credential published on their site |
| Contract terms | 12 month agreement, renewable for 24 more | Terms set by their published Master Service Agreement |
NOC TECHNOLOGY EXCLUSIVE
How Silent Success works
A published commitment tells you what happens when something breaks. Silent Success is our name for the work that keeps it from breaking.
Prevention.
We watch for the conditions that cause outages and correct them before they reach your team.
Root cause analysis.
When something does break, we find and fix the cause, so the same problem stops coming back.
After-action reports.
After a significant incident you get a written account: what happened, what we changed, and what it prevents.
The result shows up in your ticket count.
Support calls go down over time, which means less downtime and issues that stay solved. Behind the scenes, roughly half of all tickets are resolved by automation with human quality review, speeding up everything from monitoring to maintenance.
What ATB Technologies does well
ATB Technologies has built a real track record, and it deserves a fair look. They have made the Inc. 5000 list in both 2024 and 2025, and they have earned a spot on the MSP 501 every year from 2021 through 2025. Those lists reward genuine, sustained growth, not a single good year, and they also carry Best Places to Work honors that speak to how they treat their own team.
Their retention story is just as strong. ATB reports that it has not had a unsatisfied client in over five years, and that it has retained 100% of its clients for the past five years. Numbers like that are hard to fake, and they reflect a founder-led company that has stayed close to its clients since Ramon Bahl started it in 2002.
Credit is also due on pricing transparency. ATB publishes a flat monthly rate starting at $2,500 directly on their site. A lot of MSPs make you ask for a quote before you see a single figure. ATB puts one in front of you from the start, and that kind of openness is worth recognizing.
Where our models differ
Two companies can both be good at IT support and still run very different businesses. Here is where NOC Technology and The Miller Group take different approaches for St. Louis area companies weighing both options.
The SLA question: what it means for St. Louis businesses
ATB has been candid about this on their own site. In their words, "We don't do SLAs because we're more concerned with raising the bar." There is logic to this; after all, a published floor can turn into an unofficial ceiling, and a team chasing a number on paper can lose sight of the bigger goal of constant improvement. That is a fair point about incentives, and it comes from a company that has clearly kept its clients happy without one.
Our answer sits right alongside theirs, in writing. We publish
our
resolution SLAs, and we beat them.
We don't think that a published standard has to become a ceiling. Rather, it gives a St. Louis business owner something concrete to measure us against, and it gives our team a bar to clear month after month. Prevention does most of the heavy lifting behind that number. Our
Silent Success approach is built to stop problems before they ever need a response time at all.
IT pricing models
ATB publishes a flat monthly rate starting at $2,500, and they deserve real credit for putting a figure on the page at all. Many providers make you request a quote before you learn anything.
Our
published pricing starts at $125/user, per month.
For a smaller St. Louis team, a per user model tracks your actual headcount more closely than a flat floor does. For a larger team, the comparison is worth running using your real numbers. You can get an idea yourself using
our online pricing tool or
talk with an expert who can give you an accurate quote.
When ATB might be the better fit
You want a founder led, single location firm with steady leadership dating back to 2002.
You are comfortable with a capped liability model and no published response time commitment.
A flat monthly rate fits your budget better than a per-user model, regardless of how your headcount changes.
When NOC Technology is the better fit
You want a published, measured resolution commitment you can hold us to
Your business is in healthcare, law, CPA, wealth management, or manufacturing, and you want a partner who already understands the compliance load those fields carry.
You want pricing that scales with your team.
Our guarantee
Every new client also gets our full written guarantee:
Try us risk-free for 90 days. Not happy? We'll refund your previous month's service costs, facilitate your move to another MSP, and hand over every piece of documentation we've compiled.
See the work
Compliance heavy industries like medical and dental, law, CPA, wealth management, and manufacturing need real proof. Our case study on cybersecurity compliance walks through how we helped a client meet strict requirements while keeping day to day operations running smoothly. It is a good next read if you want to see our resolution and prevention approach in action before you talk with one of our experts.
Published SLAs
(and we beat them)
FAQs
What does "no SLAs" mean for a client in practice?
It means ATB does not publish a response time or resolution commitment in writing. Their Master Service Agreement contains no SLA language, and liability is capped at the prior 18 months of fees. Their stated reasoning is that a defined floor can limit how far a provider pushes to improve. In practice, it means a client has no published number to point to if service ever slips.
NOC publishes our resolution SLAs, and we beat them, so a client always has a written standard to measure us against.
How do you evaluate a provider that publishes no response times?
Ask directly what happens if service is slow, and ask for the answer in writing, beyond a sales conversation. Look closely at what the Master Service Agreement actually says about liability and response, since that document is what you can enforce later. A confident provider can usually put a number on paper.
Compare that language against a provider like NOC, which publishes resolution SLAs (and beats them) and ask yourself which document you would rather rely on during a rough week.
How does a flat monthly floor compare with per user pricing?
A flat monthly rate, like ATB's rate starting at $2,500, stays the same as your headcount changes, which can suit a stable team well.
Our pricing scales with your team size instead, so your cost tracks with growth AND shrinkage.
Neither model is wrong on its own. The right fit depends on how stable your headcount is and how closely you want your IT bill to follow it. Run both models against your real numbers before deciding.
What questions should you ask before hiring a St. Louis MSP?
Use our published list, 10 Questions for Your Tech Partner, on every provider you are considering, including us. For this comparison the sharpest ones are question 4, how do you prioritize support requests and what are the expected response and resolution times, and question 8, how do you handle contracts and what are the terms for ending or modifying service. Ask both firms to answer those in writing.
What does switching to NOC involve?
Switching starts with a conversation about your current environment, contracts, and priorities.
We document what we find and plan a transition designed to avoid disruption. If you ever decide to leave us too, our guarantee means we hand over every piece of documentation we've compiled.
Most clients are surprised by how little day to day disruption a switch causes.
